Privacy Policy

Last updated: August 2, 2025

This Privacy Policy applies to Zplanetx.com and its affiliated group companies (collectively, "Zplanetx," "we," "us," or the "Website") and describes how we collect, use, and protect your personal information. Zplanetx is committed to protecting your privacy while striving to provide you with the best user experience. We want every visitor to feel safe and comfortable when using our website.

In this policy, "personal data" refers to any information that can be used to directly or indirectly identify an individual, including but not limited to your name, email address, mailing address, or phone number, as well as information collected through your online behavior that can be used to identify you.

As the data controller, Zplanetx is responsible for the management and protection of personal data processed to provide our services. We strictly control its collection, use, and storage to ensure that your information is properly managed.

What data do we collect and how do we use it?

Information you provide to us When you participate in, visit, purchase, or register for any of our services, activities, online accounts, or online content (such as newsletters, surveys, coupons, contests, events, or community forums), we receive your personal information to provide those services. This information may include data such as your name, email address, postal address, and phone number. We will use this information to provide the specific products and services you request and to ensure we have a lawful basis for doing so based on your country of residence.

Ordering Products or Services from Us

If you order products or services from us, you will be asked to provide certain personal information, including payment information, so that we can fulfill your order. This information may be collected during the registration process or when you create an account. In some cases, we may use or direct you to a third party to collect your information and fulfill your order.

Attending an Event

If you attend one of our events, we may receive your personal information, including your name, contact information, and any dietary and accessibility requirements.

Content You Share with Us

We may receive your personal information when you choose to share comments, photos, videos, and other content with us, such as when you interact with us on social media.

Information We Collect Automatically When You Use Our Websites/Services

We may collect technical and/or behavioral information about your use of our websites or other online content and the devices you use to access our services. For example, this information may include details about how you browse our website and the devices and technology you use to browse our website. This may also include unique online identifiers, such as device ID, device type, IP address, and approximate location at the time of browsing. This may also include video viewing data and may be linked to your activity on other websites, allowing us to recognize you or your device. We may use this information to build a more detailed profile about you and your interests. We may also provide you with location-based services, for which we collect geolocation data.

Information for Analytics, Reporting, and Research We also collect statistical and analytical data about your visits and activity on our website, such as the pages you viewed, how long you viewed them, and the links you clicked. This helps us improve our content delivery and the products and services we offer you. We also use this anonymous data to report on our performance and sell advertising. Additionally, we may need to contact you about your experience with the products or services we offer.

Third-Party Links

Our website may contain links to third-party websites, products, or services. Please note that the content and practices of these third-party websites are independent of Zplanetx. When you click on these links, you may be directed to third-party websites whose content, privacy policies, or practices Zplanetx does not control. Third parties may collect information to confirm whether you clicked on a link or made a purchase, but we have no control over these actions.

Direct Marketing

We use the information you provide (such as your email address, address, or phone number) to send you marketing communications based on your consent or where we have a legitimate reason to do so. You can update your marketing preferences at any time. If you would like to unsubscribe (or opt out of receiving) such emails, please click the link in the email you receive or contact our Data Protection Officer.

Email Tracking and Online Behavior

To measure the effectiveness of our marketing campaigns, we may use web beacons in our emails. This means that when you open our emails, we can learn which pages of our website you visited. Web beacons themselves do not store information on your device, but by communicating with cookies on your device, they can help us identify how you interact with our emails, such as when you open the email and the type of device you use. We may personalize the content of emails we send based on the information we collect and record your preferences for receiving or not receiving communications.

In addition, we may use your email address in hashed or anonymized form to analyze your online behavior, which we use to optimize our services and provide personalized recommendations.

We may share some of the information we collect from you(e.g., processed email addresses, IP addresses, mobile advertising IDs, or browser/operating system information) with our partners and their affiliates to create an online identifier that can be used to identify you on your device. This identifier does not contain personally identifiable data and cannot be used to re-identify you.

We place this identifier in a first-party cookie or a partner's cookie for online and cross-channel advertising. The anonymized code may be shared with advertising partners and other third parties globally to deliver interest-based content or targeted advertising on the web, in email, on connected devices, or within apps. Third parties may combine this information with anonymous demographic or interest information they collect, but this information will not directly identify you.

If we have your email address, we and our partners may store and access information on your device and use unique advertising identifiers and other related information to personalize ads and content, measure ad effectiveness, gain audience insights, and develop and improve products. To achieve these purposes, some personal information may be matched and combined with offline data sources.

What lawful basis do we rely on for processing?

We must rely on lawful bases to process your personal data. Under the GDPR, organizations must rely on six lawful bases to collect, use, and store personal data.

a. Necessary for Contract Performance

If you are a customer, such as someone who has subscribed to or participated in one of our events, we process your personal data as necessary to provide you with our products and services, ensuring the smooth performance of the contract or service agreement.

b. Consent

In some cases, we process your personal information based on your explicit consent. For example, if you actively opt in to receive marketing communications from us, we process your personal information based on your consent, which you can withdraw at any time.

c. Legal Compliance

We may need to process and share your personal data to comply with legal obligations or to protect our rights or the legal rights of others. For example, we may need to collect information when processing your subscription payments for tax or financial reporting purposes.

d. Legitimate Interests

In some cases, we collect and use your personal data based on our legitimate business interests. In such cases, we perform a balancing test to carefully assess the impact of the processing on your rights, interests, and freedoms and ensure that you are not adversely affected. Based on legitimate interests, we may process your data to:

Provide, maintain, improve, and develop our products and services;
Send direct marketing communications to customers about our products and services;
Send marketing communications related to selected companies' products and services in a business-to-business environment;
Manage suppression and unsubscribe requests;
Administer relevant aspects of our campaigns;
Analyze the use of our products and services;
Use aggregated, non-personally identifiable statistical and analytical data to identify usage trends and assess campaign effectiveness;
Allow you to post comments, provide feedback, or participate in surveys on the website;
Handle inquiries and complaints;
Notify you of product recalls or provide additional information about purchased products;
Personalize your experience on our website;
Improve product selection and the overall shopping experience;
Identify fraud and ensure website and system security;
Build and enrich user profiles based on product selections and online behavior.

For the purposes of this policy, we may share the information you provide with other information held about you by our group companies.

With whom may we share your data?

a. Third-Party Service Providers

We may use third parties to perform certain functions on our behalf, including fulfilling orders, sending emails, organizing and administering events, running contests and promotions, conducting surveys or polls, removing repetitive information from customer lists, hosting reviews, conducting website and data analytics, and processing credit card payments. To perform these tasks, third parties may need access to your personal information as necessary, but they are prohibited from using this information for other purposes or disclosing it to third parties without your explicit consent.

b. Auditors and Other Professional Advisors/Firms

We may share your personal data with third parties to comply with legal or regulatory obligations, including statutory reporting, regulatory requirements, or to investigate and prevent illegal activity. We may also share data with professional advisors, auditors, and related service providers for the purpose of obtaining professional advice, providing services, or completing audit responsibilities.

c. Aggregate Information

We may share aggregated, non-personally identifiable information, such as demographic data or website usage statistics, with advertisers, sponsors, or other organizations. This information may include cookie IDs, IP addresses, and engagement metrics collected when you use the website, but will be aggregated to create company-level analytics without identifying individuals before sharing.

d. Products or Services Provided in Partnership with Third Parties

Some products or services on this website may be provided by us in partnership with third parties. When you choose to use such products or services, the third party may need you to provide personal information in order to receive the services or products. In such cases, we will inform you of the identity of the relevant third party and transfer the necessary personal information to them. Please note that we are not responsible for the data collection or processing practices of these third parties and recommend that you review their privacy policies for more information.

Change of Ownership

If we sell our website or any part of our business, the new owner may obtain necessary personal data to continue providing services to you. The new owner will use this data in accordance with their privacy policy.

Advertising and Remarketing

We may use third-party advertisers to serve ads on this and other websites and to analyze website traffic and user behavior. These advertisers may use anonymous identifiers or cookies to provide interest-based advertising and content. We only permit third parties to use this data for specific purposes and require them to implement the same safeguards as we do.

Website Data Collection

This website uses cookies and similar technologies to collect information about your device and browsing behavior to:

Store information and access stored data;
Deliver and measure the effectiveness of content and advertising;
Analyze usage trends and website traffic;
Personalize your experience on the website or other services.

For more information and how to manage cookies, please see our Cookie Policy.

International Data Transfers

Because we operate globally, your personal data may be processed in countries/regions outside of Hong Kong. For such cross-border transfers, we will implement necessary safeguards in accordance with Hong Kong data protection law to ensure the security of your personal information. By using our websites, products, or services, or otherwise interacting with us in accordance with this Privacy Statement, you consent to our transfer, storage, and processing of your personal information outside of Hong Kong as described in this Statement.If you do not consent to such cross-border processing, please do not use our websites, applications, or services.

Protecting the Privacy of Minors

We value the protection of children's personal information. Therefore, some features of our websites and applications are age-restricted and are not available to minors under the age of 16. We do not knowingly collect personal information from minors in connection with these features.

When we knowingly collect personal information from minors, we take the following measures to protect their privacy:

Inform parents about our collection and use of information about minors, including the type of information collected, how it is used, and when it is shared;
Obtain parental consent where required by law, or provide parents with information about relevant products and services directly;
Limit the personal information collected from minors to the minimum necessary to provide online activities;
Allow parents to access, correct, or request deletion of the personal information we collect from their children.

Privacy Rights

You have the right to request:

a. Access to the personal data we hold about you.

b. Correction of your personal data if it is inaccurate, out-of-date, or incomplete. c. Delete your personal data.

d. If you object, we will stop using your personal data for direct marketing.

e. Upon your withdrawal of consent, we will stop any consent-based processing of your personal data.

f. The right to request the transfer of your data to another service provider.

g. Your right to withdraw consent.

Anytime you have given us consent to use your personal data, you have the right to change your mind and withdraw that consent at any time.

If we process your personal data based on legitimate interests, you can ask us to stop processing it for reasons related to your individual situation. We must stop processing unless we determine that we have overriding legitimate grounds to continue processing your personal data.

You have the right to stop using your personal data for direct marketing purposes across all channels or specific channels. We must always comply with your request. Remember, you can stop receiving direct marketing communications at any time by clicking the unsubscribe link in any of our emails or by contacting our Data Protection Officer.

If you wish to exercise any of your rights, please contact our Data Protection Officer.

It would be helpful if you could provide your full name, postcode, details of the services you are using, and/or magazine subscription information when you contact us.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). If you have authorized a third party to submit a request on your behalf, we will require them to verify that they have your permission. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to request further information in relation to your request. We try to respond to all legitimate requests within one month. Occasionally, it may take longer than a month if your request is particularly complex or you have made multiple requests. If this happens, we will notify you and keep you updated.

Policy Changes

We review this Privacy Policy from time to time and may revise it from time to time, so we encourage you to review it regularly. If we make material changes, we will endeavor to provide you with appropriate notice before the changes take effect.

Contact Information

If you have any comments, concerns, or questions, including any requests to exercise your legal rights, you can contact our Privacy Officer at:

Email: feedback@zplanetx.com