FAQs
Orders and Payments
What payment methods are available?
We currently accept Visa and Mastercard as payment methods.
How do I cancel my order or change the color?
If you need to cancel your order or change the color of your item, please contact us as soon as possible at feedback@zplanetx.com. We will do our best to accommodate your request, but if your order has already shipped, we are unable to modify or cancel it.
I'm having trouble placing my order. What should I do?
We recommend that you first check to make sure all billing information matches what appears on your credit card statement.
If you continue to experience problems placing your order, please contact our customer service. Our customer service staff will be happy to assist you.
Can you tell me when new products or special promotions are released?
Yes. Simply sign up to receive email updates about new products, promotions, events, and other special announcements. To subscribe, simply click the subscribe link at the bottom of our website.
Do I need an account to place an order?
You can easily place an order without registering an account; we offer quick and convenient guest checkout.
However, if you choose to register an account, you'll be able to more conveniently manage your orders, review your purchase history, and enjoy a faster checkout experience next time you shop.
Shipping and Delivery
How long does it take?
We typically process and ship your order within 1-3 business days.
How can I track my order?
Once your order has shipped, we'll send you tracking information via email. You can use the tracking number and carrier information provided in the email to check your order status in real time on the shipping website.
How long will it take for me to receive my package?
Standard delivery typically takes 7-14 business days. If there are delays due to unforeseen circumstances, please feel free to contact us via email and we'll assist you as soon as possible.
Products
Are cycling shoes suitable for road or mountain bikes?
Cycling shoes are generally categorized as road or mountain bike shoes based on their intended use:
- Road cycling shoes: These shoes have stiffer soles and larger cleats, which improve pedaling efficiency and are suitable for long-distance, high-speed riding.
- Mountain bike shoes: These shoes have anti-slip grooves on the soles and smaller cleats, making them convenient for pushing or walking on unpaved surfaces. They're suitable for mountain biking, off-roading, or daily commuting.
If you primarily ride on paved roads, road cycling shoes are more suitable. If you frequently ride mountain trails or need to get off your bike and walk, mountain bike shoes are more practical.
Are cycling glasses suitable for night riding?
Of course, they are, but you need to choose the right lenses. Dark or polarized lenses are not recommended for night riding, as they reduce visibility.
Commonly recommended:
- Clear lenses: Provide basic protection against wind and dust without affecting night vision.
- Light yellow lenses: Enhance contrast in low-light conditions, making road details clearer.
For night riding, it's best to choose cycling glasses with clear or light-tinted lenses for both eye protection and safety.
Product Use and Care
How do you wash cycling gloves?
It's generally recommended to hand-wash cycling gloves, avoiding high temperatures or harsh cleaning methods to extend their lifespan. Here's how to wash:
Hand wash primarily: Gently rub with warm water and a neutral detergent, focusing on the palms and between the fingers.
Avoid soaking for extended periods: Prolonged soaking may damage the material or affect the anti-slip properties.
Air dry: Gently squeeze out excess moisture and store flat or hang in a cool, well-ventilated area, away from direct sunlight or in a tumble dryer, to prevent deformation.
Machine wash with caution: If the label allows machine washing, place the gloves in a laundry bag and use the gentle cycle.
This method helps maintain their comfort and durability.
How can I prevent cycling glasses from fogging up?
Cycling glasses often fog up due to temperature fluctuations or insufficient ventilation. To prevent this, choose glasses with ventilation to allow for air circulation. Using anti-fog sprays or anti-fog coatings on the lenses can also effectively reduce fogging. Keeping the lenses clean and free of oil and dirt will help the anti-fog effect last longer. Allowing adequate ventilation when wearing the glasses will help maintain a clear vision, especially in cold or humid weather.
Are bicycle phone mounts waterproof?
Most bicycle phone mounts offer basic waterproofing or splash resistance, allowing them to withstand light rain or splashes. However, if you encounter heavy rain or prolonged exposure, it's recommended to take additional precautions, such as using a waterproof case or minimizing exposure to rain, to protect your phone.